BSB30120- Certificate III in Business (Customer Engagement)
This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.
Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills.
Delivery
Online
Cost
From $3,040
Duration
1-12 months
Funding Available
User Choice
Industry Jobs
Customer Service Representative, Administration Officer, Call Centre Operator, Customer Service Representative, Telemarketer, Information Services Officer
Earning Potential
$55,000 - $60,000
Certificate III in Business (Customer Engagement)
IPS Institute’s BSB30120 Certificate III in Business online course is popular with those intent on providing the best in customer service roles. It provides you with the necessary skills to mediate complex customer interactions under supervision with some authority to delegate.
Throughout the course, you will develop your skills in receiving and responding to customer requests, handling customer complaints, working in a team environment, providing support to a team and capturing key customer data.
Set yourself apart from the competition with this nationally recognised qualification and build your career in customer service based on a solid set of professional skills that are highly valued by employers.
Course Information
Duration
Individuals undertaking this qualification as a self-paced learning may take 1-12 months.
Individuals undertaking this qualification as a traineeship may take 6-39 months.
Delivery Method
Online (Some tasks may require practical application and evidence)
Recognition of prior learning (RPL)
RPL available (partial and full)
Entry Requirements
Literacy and Numeracy (LLN) level 3
Packaging Rules
Total number of units = 13
(Units are selected to best suit specializations and accommodate deliverables. If tailored units are required please visit training.gov.au and contact us today).
6 core units, plus
7 elective units
Units of Competency
Core units:
BSBCRT311 Apply critical thinking skills in a team environment
BSBPEF201 Support personal wellbeing in the workplace
BSBSUS211 Participate in sustainable work practices
BSBTWK301 Use inclusive work practices
BSBWHS311 Assist with maintaining workplace safety
BSBXCM301 Engage in workplace communication
Elective units:
BSBTEC301 Design and produce business documents
BSBWRT311 Write simple documents
BSBPEF301 Organize personal work priorities
SIRXCEG002 Assist with customer difficulties
BSBOPS304 Deliver and monitor a service to customers
BSBOPS305 Process customer complaints
BSBXDB301 Respond to the service needs of customers and clients with disability
Funding Available
IPS Payment Plans (Monthly Plans, Upfront Costs, Quarterly Fees)
User Choice Program
More Information
No licensing, legislative or certification requirements apply to this qualification at the time of publication.
