BSB30120- Certificate III in Business

This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.
Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.





From $3,040


1-12 months

Funding Available

User Choice

Industry Jobs

Office Assistant, Administrative Assistant

Earning Potential


Certificate III in Business

IPS Institute’s BSB30120 Certificate III in Business online course is popular with those intent on providing the best in customer service roles. It provides you with the necessary skills to mediate complex customer interactions under supervision with some authority to delegate.

Throughout the course, you will develop your skills in receiving and responding to customer requests, handling customer complaints, working in a team environment, providing support to a team and capturing key customer data.

Set yourself apart from the competition with this nationally recognised qualification and build your career in customer service based on a solid set of professional skills that are highly valued by employers.

Course Information

Individuals undertaking this qualification as a self-paced learning may take 1-12 months.
Individuals undertaking this qualification as a traineeship may take 6-39 months.

Delivery Method
Online (Some tasks may require practical application and evidence)

Recognition of prior learning (RPL)
RPL available (partial and full)

Entry Requirements
Literacy and Numeracy (LLN) level 3

Packaging Rules
Total number of units = 13

(Units are selected to best suit specializations and accommodate deliverables. If tailored units are required please visit and contact us today).

6 core units, plus
7 elective units

Units of Competency
Core units:
BSBCRT311 Apply critical thinking skills in a team environment
BSBPEF201 Support personal wellbeing in the workplace
BSBSUS211 Participate in sustainable work practices
BSBTWK301 Use inclusive work practices
BSBWHS311 Assist with maintaining workplace safety
BSBXCM301 Engage in workplace communication

Elective units:
BSBSTR301 Contribute to continuous improvement
BSBOPS304 Deliver and monitor a service to customers
BSBTEC301 Design and produce business documents
BSBTEC302 Design and produce spreadsheets
BSBINS309 Maintain business records
BSBPEF301 Organise personal work priorities
BSBWRT311 Write simple documents


Funding Available

IPS Payment Plans (Monthly Plans, Upfront Costs, Quarterly Fees) 

User Choice Program


More Information

No licensing, legislative or certification requirements apply to this qualification at the time of publication.


Student Success With IPS Institute