BSB30120

CERTIFICATE III IN BUSINESS

IPS Institute’s BSB30120 Certificate III in Business online course is popular with those intent on providing the best in customer service roles. It provides you with the necessary skills to mediate complex customer interactions under supervision with some authority to delegate.

Throughout the course, you will develop your skills in receiving and responding to customer requests, handling customer complaints, working in a team environment, providing support to a team and capturing key customer data.

Set yourself apart from the competition with this nationally recognised qualification and build your career in customer service based on a solid set of professional skills that are highly valued by employers.

Potential career outcomes for those who complete BSB30120 Certificate III in Business include:

Customer Service Representative              Administrative Assistant

Medical Receptionist                                 Medical Secretary

 Records Assistant                                     Tele-sales Representative

 Receptionist                                               Junior Personal Assistant

To obtain a BSB30120 Certificate III in Business you must achieve competency in thirteen (13) units of competency consisting of six (6) core units as well as seven (7) elective units, of which:

  • two (2) elective units must be from Group A
  • one (1) elective unit must be from Group B

For the remaining four (4) elective units:

  • up to four (4) units may be selected from Group A – G
  • if not listed, up to three (3) units may be selected from a Certificate II, Certificate III or Certificate IV from this or any other currently endorsed Training Package qualification or accredited course offered by IPS Institute.

Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.

 

 

Specialisations

This qualification can provide for specialisations. To achieve a specialisation, the following additional packaging rules must be adhered to:

  • For specialisation in Customer Engagement, 4 elective units must be selected from Group D
  • For specialisation in Business Administration, 4 elective units must be selected from Group E
  • For specialisation in Medical Administration, 4 elective units must be selected from Group F

For specialisation in Records and Information Management, 4 elective units must be selected from Group G.

CORE UNITS

  • BSBCRT311 Apply critical thinking skills in a team environment
  • BSBPEF201 Support personal wellbeing in the workplace
  • BSBSUS211 Participate in sustainable work practices
  • BSBTWK301 Use inclusive work practices
  • BSBWHS311 Assist with maintaining workplace safety
  • BSBXCM301 Engage in workplace communication

GROUP A

  • BSBDAT201 Collect and record data
  • BSBOPS306 Record stakeholder interactions
  • BSBTEC201 Use business software applications
  • BSBTEC202 Use digital technologies to communicate in a work environment
  • BSBTEC301 Design and produce business documents
  • BSBTEC302 Design and produce spreadsheets
  • BSBTEC303 Create electronic presentations
  • BSBTEC404 Use digital technologies to collaborate in a work environment
  • BSBWRT311 Write simple documents
  • BSBXCS301 Protect own personal online profile from cyber security threats
  • BSBXCS302 Identify and report online security threats
  • BSBXCS303 Securely manage personally identifiable information and workplace information

GROUP B

  • BSBESB302 Develop and present business proposals
  • BSBESB401 Research and develop business plans
  • BSBOPS302 Identify business risk
  • BSBPEF301 Organise personal work priorities
  • BSBPMG430 Undertake project work
  • BSBSTR301 Contribute to continuous improvement
  • BSBWHS332X Apply infection prevention and control procedures to own work activities

GROUP C

  • BSBCRT412 Articulate, present and debate ideas
  • BSBLDR301 Support effective workplace relationships
  • BSBPEF302 Develop self-awareness
  • BSBXTW301 Work in a team

GROUP D

  • BSBOPS304 Deliver and monitor a service to customers
  • BSBOPS305 Process customer complaints
  • BSBXDB301 Respond to the service needs of customers and clients with disability
  • ICTSAS305 Provide ICT advice to clients
  • SIRXCEG002 Assist with customer difficulties
  • SIRXCEG005 Maintain business to business relationships
  • SIRXMKT001 Support marketing and promotional activities
  • SIRXOSM003 Use social media and online tools
  • SIRXPDK001 Advise on products and services

GROUP E

  • BSBFIN301 Process financial transactions
  • BSBFIN302 Maintain financial records
  • BSBHRM416 Process payroll
  • BSBINS202 Handle receipt and dispatch of information
  • BSBOPS301 Maintain business resources
  • BSBOPS303 Organise schedules
  • BSBPUR301 Purchase goods and services

GROUP F

  • BSBMED301 Interpret and apply medical terminology appropriately
  • BSBMED302 Prepare and process medical accounts
  • BSBMED303 Maintain patient records
  • BSBMED304 Assist in controlling stocks and supplies
  • BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment
  • BSBMED401 Manage patient record keeping system

GROUP G

  • BSBINS302 Organise workplace information
  • BSBINS303 Use knowledge management systems
  • BSBINS307 Retrieve information from records
  • BSBINS308 Control records
  • BSBINS309 Maintain business records

Our students are required to be 18 years or older at the time of registration and demonstrate the required level of competency in English language, literacy and numeracy skills, and computer skills. If English isn’t your first language, you may be required to sit an LLN test to ensure you are suitable to undertake the course.

If you have extensive experience in the industry with a high level of knowledge, competency and ability you may be eligible for IPS Institute to conduct RPL.  The process may enable you to get unit credits allowing you to fast-track this qualification.  Contact us for information about your eligibility.

Contribution Fees (Certificate 3 Funding):
$120 concessional (Average per unit cost $10)
$240 non-concessional (Average per unit cost $20)

User Choice
Student contribution fee is $1.60 per nominal hour. This is a mandatory fee set by the Queensland State Government.

We offer you:
RPL Applications Cost = $0
6-Month Extension Cost = $0

Upon enrolment you will receive and IPS Institute Induction which includes:
• Complimentary profile test to determine your strengths so that we can tailor your elective selections to meet your specific needs
• Short course on-line explaining your profile
• Career Alignment Pathway Session (30 mins) to guide you on your path to career success
• Access to our private IPS Institute Facebook Group where you can interact with other students and faculty
• Monthly webinars for professional and personal development with our CEO Victoria Jennings

Free Deferral:
You can pause your studies, then pick them back up when you’re ready*.

Free Extension
If you require additional study time, we can help*.

*Terms and conditions apply

WHAT IT REQUIREMENTS DO I NEED TO COMPLETE THE COURSE?
You will need regular access to a laptop, desktop computer or another device with an adequate and reliable Internet connection, at least the equivalent of Microsoft Office or Office for Mac, with word-processing capabilities and spreadsheets and a PDF reader installed.

WHAT SUPPORT IS PROVIDED?
All support is provided by IPS. You can book in coaching calls when you need them as well as send through support requests to be answered by our Learning Coaches.

WHAT ARE THE ASSESSMENTS?
Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying, including observation, written assessment, questioning, portfolios, work samples and developing work-ready strategies and or action plans.

I WORK FULL TIME, CAN I ACCESS MY COACH AFTER HOURS?
Our coaches work late on selected nights and are happy to book in after-hours calls. We have students across all time zones, so our Learning Coaches are conscious of accounting for time differences.

HOW IS THE COURSE DELIVERED?
The course is delivered 100% online through our student portal. You’ll complete written activities and practical assessment tasks to demonstrate what you’ve learned throughout the unit. You will have access to a Learning Coach for any questions or clarifications you may need. You will also have access to webinars from our CEO and Learning Coaches.

WHEN CAN I START?
We have no restrictive intake periods, so you can start as soon as we’ve processed your course registration and official enrolment form. This is typically done in as little as two business days. We also have options to start your payment plan while delaying your course commencement date until you’re ready to begin studying within three months.

HOW LONG DOES THE COURSE TAKE?
Our courses are completely self-paced, meaning you can study around your lifestyle. No strict deadlines, no inflexible classes to work around, no pressure to work to someone else’s schedule. Depending on the time you commit and your learning style, studying part-time you could see you complete the course in approximately 12 months full time, part-time up to 24 months.

IPS INSTITUTE GUARANTEES

The IPS educational program delivers an advanced set of teaching and learning experiences for our staff and students. To ensure our students are provided with a world-class environment, we have committed to four fundamental guarantees.

STUDENTFOCUSED

Our courses are designed to give students the tools they need to boost their prospects in their given field, providing great flexibility and choice.

QUALITYCONTROL

The courses we offer are crafted to not only match but exceed industry expectations, upskilling students in the process for the workforce of tomorrow.

CUSTOMDELIVERY

Driven by our dedicated mentors and support team, IPS champions individual learning goals by providing personalised and flexible learning solutions.

COMPLETESUPPORT

Our Learning Coaches have vast expertise in their industries with a wealth of knowledge and experience, committed to helping you achieve your goals.

READY TO FAST TRACK YOUR CAREER?

IPS Institute is like no other educational system – our proven method of teaching and learning has seen thousands of students graduate,
ready to take on the challenges of the world. Begin your journey with us today!

ENROL NOW