BSB30215

CERTIFICATE III IN CUSTOMER ENGAGEMENT

IPS Institute BSB30215 Certificate III in Customer Engagement online course in popular with those intent on providing the best in customer service roles. It provides you with the necessary skills to mediate complex customer interactions under supervision with some authority to delegate.

Throughout the course, you will develop your skills in receiving and responding to customer requests, handling customer complaints, working in a team environment, providing support to a team and capturing key customer data.

Set yourself apart from the competition with this nationally recognised qualification and build your career in customer service based on a solid set of professional skills that are highly valued by employers.

Potential career outcomes for those who complete BSB30215 Certificate III in Customer Engagement include:

Green Tick  Customer Service Representative

Green Tick  Customer Service Supervisor

Green Tick  Customer Service Manager

Green Tick  Tele-sales Representative

To obtain a BSB30215 Certificate III in Customer Engagement you must achieve competency in 12 units of competency consisting of (4) core unit as well as (8) elective units.
• 2 units must be from Group A elective units below
• 6 units may be from Group A or Group B elective units, or from qualifications at the same level or one higher in any endorsed Training Package or accredited course offered by IPS Institute.

CORE UNITS

  • BSBCUE301 - Use multiple information systems
  • BSBCUE307 - Work effectively in customer engagement
  • BSBCUE309 - Develop product and service knowledge for customer engagement operation
  • BSBCUS301 - Deliver and monitor a service to customers

GROUP A UNITS

  • BSBCUE203 - Conduct customer engagement
  • BSBCUE204 - Collect data
  • BSBCUE302 - Deploy customer service field staff
  • BSBCUE303 - Conduct a telemarketing campaign
  • BSBCUE304 - Provide sales solutions to customers
  • BSBCUE305 - Process credit applications
  • BSBCUE306 - Process complex accounts
  • BSBCUE308 - Conduct outbound customer engagement
  • BSBCUE403 - Schedule customer engagement activity
  • BSBCMM301 - Process customer complaints
  • BSBITU213 - Use digital technologies to communicate remotely
  • BSBITU307 - Develop keyboarding speed and accuracy
  • BSBLED301 - Undertake e-learning
  • BSBWOR203 - Work effectively with others
  • BSBWOR301 - Organise personal work priorities and development

GROUP B UNITS

  • BSBMGT401 - Show leadership in the workplace
  • BSBMGT402 - Implement operational plan
  • BSBMGT405 - Provide personal leadership
  • BSBSLS407 - Identify and plan sales prospects
  • BSBSLS408 - Present, secure and support sales solutions
  • BSBSUS401 - Implement and monitor environmentally sustainable work practices
  • BSBWHS201 - Contribute to health and safety of self and others
  • BSBWHS307 - Apply knowledge of WHS laws in the workplace
  • BSBWOR201 - Manage personal stress in the workplace
  • BSBXDB301 - Respond to the service needs of customers and clients with disability
  • FNSSAM301 - Identify opportunities for cross-selling products and services
  • ICTICT209 - Interact with ICT clients
  • ICTSAS204 - Record client support requirements
  • ICTSAS305 - Provide ICT advice to clients

Our students are required to be 18 years or older at the time of registration and demonstrate the required level of competency in English language, literacy and numeracy skills, and computer skills. If English isn’t your first language, you may be required to sit an LLN test to ensure you are suitable to undertake the course.

If you have extensive experience in the industry with a high level of knowledge, competency and ability you may be eligible for IPS Institute to conduct RPL.  The process may enable you to get unit credits allowing you to fast-track this qualification.  Contact us for information about your eligibility.

We offer transparent payment plans as well as discounted upfront payment options plus our administrative fees are simple. You will see your complete schedule of fees before you make any payments.

We offer you:
RPL Applications Cost = $0
6-Month Extension Cost = $0

Upon enrolment you will receive and IPS Institute Induction which includes:
• Complimentary profile test to determine your strengths so that we can tailor your elective selections to meet your specific needs
• Short course on-line explaining your profile
• Career Alignment Pathway Session (30 mins) to guide you on your path to career success
• Access to our private IPS Institute Facebook Group where you can interact with other students and faculty
• Monthly webinars for professional and personal development with our CEO Victoria Jennings

Free Deferral:
You can pause your studies, then pick them back up when you’re ready*

Free Extension
If you require additional study time, we can help*
*Terms and conditions apply

WHAT IT REQUIREMENTS DO I NEED TO COMPLETE THE COURSE?
You will need regular access to a laptop, desktop computer or another device with an adequate and reliable Internet connection, at least the equivalent of Microsoft Office or Office for Mac, with word-processing capabilities and spreadsheets and a PDF reader installed.

WHAT SUPPORT IS PROVIDED?
All support is provided by IPS. You can book in coaching calls when you need them as well as send through support requests to be answered by our Learning Coaches.

WHAT ARE THE ASSESSMENTS?
Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying, including observation, written assessment, questioning, portfolios, work samples and developing work-ready strategies and or action plans.

I WORK FULL TIME, CAN I ACCESS MY COACH AFTER HOURS?
Our coaches work late on selected nights and are happy to book in after-hours calls. We have students across all time zones, so our Learning Coaches are conscious of accounting for time differences.

HOW IS THE COURSE DELIVERED?
The course is delivered 100% online through our student portal. You’ll complete written activities and practical assessment tasks to demonstrate what you’ve learned throughout the unit. You will have access to a Learning Coach for any questions or clarifications you may need. You will also have access to webinars from our CEO and Learning Coaches.

WHEN CAN I START?
We have no restrictive intake periods, so you can start as soon as we’ve processed your course registration and official enrolment form. This is typically done in as little as two business days. We also have options to start your payment plan while delaying your course commencement date until you’re ready to begin studying within three months

HOW LONG DOES THE COURSE TAKE?
Our courses are completely self-paced, meaning you can study around your lifestyle. No strict deadlines, no inflexible classes to work around, no pressure to work to someone else’s schedule. Depending on the time you commit and your learning style, studying part-time you could see you complete the course in approximately 12 months full time, part-time up to 24 months.

IPS INSTITUTE GUARANTEES

The IPS educational program delivers an advanced set of teaching and learning experiences for our staff and students. To ensure our students are provided with a world-class environment, we have committed to four fundamental guarantees.

STUDENTFOCUSED

Our courses are designed to give students the tools they need to boost their prospects in their given field, providing great flexibility and choice.

QUALITYCONTROL

The courses we offer are crafted to not only match but exceed industry expectations, upskilling students in the process for the workforce of tomorrow.

CUSTOMDELIVERY

Driven by our dedicated mentors and support team, IPS champions individual learning goals by providing personalised and flexible learning solutions.

COMPLETESUPPORT

Our Learning Coaches have vast expertise in their industries with a wealth of knowledge and experience, committed to helping you achieve your goals.

READY TO FAST TRACK YOUR CAREER?

IPS Institute is like no other educational system – our proven method of teaching and learning has seen thousands of students graduate, ready to take on the challenges of the world. Begin your journey with us today!

ENROL NOW