BSB31115 Certificate III in Business Administration (Medical)

IPS Institute BSB31115 Certificate III in Business Administration (Medical) online course is designed to give you the confidence and practical skills to successfully work in the healthcare industry. 

The healthcare sector is currently the largest employer and fastest growing industry and provides many rewarding, flexible and secure career opportunities in a variety of health settings including hospitals, medical practices and allied health.

Set yourself apart from the competition with this nationally recognised qualification and build your career in customer service based on a solid set of professional skills that are highly valued by employers.


Successful completion of this qualification will allow you to apply for positions such as:

Medical Receptionist
Nurse Coordinator
Radiology Receptionist
Administrative Officer
Dental Receptionist

Course Structure and Units

To obtain the BSB3115 Certificate III in Business Administration (Medical) you must achieve competency in 13 unites of competency which is made up of (2) core units as well as (11) elective units of which:

• 5 elective units must be from Group A elective units below
• 4 elective units may be from Group A or Group B elective units, or from qualifications at the same level or one higher in any endorsed
Training Package or accredited course by IPS Institute.
• 2 elective units may be selected from Group A, Group B or Group C units listed below, or any currently endorsed Training Package or
accredited course at the same qualification level or one level higher or lower offered by IPS Institute.



  • BSBITU307Develop keyboarding speed and accuracy
  • BSBWHS201Contribute to health and safety of self and others

Sample Elective Units

Group A

  • BSBMED301Interpret and apply medical terminology appropriately
  • BSBMED302Prepare and process medical accounts
  • BSBMED303Maintain patient records
  • BSBMED304Assist in controlling stocks and supplies
  • BSBMED305Apply the principles of confidentiality, privacy and security within the medical environment
  • BSBMED401Manage patient record keeping system

Group B

  • BSBADM307Organise schedules
  • BSBFIA302Process payroll
  • BSBFIA303Process accounts payable and receivable
  • BSBFIA304Maintain a general ledger
  • BSBITU306Design and produce business documents
  • BSBITU309Produce desktop published documents

Group c

  • BSBADM302Produce texts from notes
  • BSBADM303Produce texts from audio transcription
  • BSBADM311Maintain business resources
  • BSBCMM301Process customer complaints
  • BSBCUS301Deliver and monitor a service to customers
  • BSBDIV301Work effectively with diversity
  • BSBFIA301Maintain financial records
  • BSBINM301Organise workplace information
  • BSBINM302Utilise a knowledge management system
  • BSBINM303Handle receipt and despatch of information
  • BSBINN201Contribute to workplace innovation
  • BSBITU311Use simple relational databases
  • BSBITU315Purchase goods and services online
  • BSBPRO301Recommend products and services
  • BSBSUS201Participate in environmentally sustainable work practices
  • BSBWOR204Use business technology
  • BSBWOR301Organise personal work priorities and development
  • BSBWOR302Work effectively as an off-site worker
  • BSBWHS401Implement and monitor WHS policies, procedures and programs to meet legislative requirements

Continued Study includes:


Our students are required to be 18 years or older at the time of registration and demonstrate the required level of competency in English language, literacy and numeracy skills, and computer skills. If English isn’t your first language, you may be required to sit an LLN test to ensure you are suitable to undertake the course. Please refer to the relevant IPS Policies and the Student Handbook for full details.

Recognition of Prior Learning

If you have extensive experience in the industry with a high level of knowledge, competency and ability you may be eligible for IPS Institute to conduct RPL.  The process may enable you to get unit credits allowing you to fast-track this qualification.  Contact us for information about your eligibility.


Certificate 3 Guarantee
The Certificate 3 Guarantee, funded by the Queensland Government, is available to eligible individuals to gain their first post school Certificate III qualification or Certificate IV qualification.

Contribution Fees (Certificate III Funding):
$130 concessional (Average per unit cost $10)
$260 non-concessional (Average per unit cost $20)

User Choice
Student contribution fee is $1.60 per nominal hour. This is a mandatory fee set by the Queensland State Government.

We offer you:
RPL Applications Cost = $0
6-Month Extension Cost = $0

Upon enrolment you will receive and IPS Institute Induction which includes:
• Complimentary profile test to determine your strengths so that we can tailor your elective selections to meet your specific needs
• Short course on-line explaining your profile
• Career Alignment Pathway Session (30 mins) to guide you on your path to career success
• Access to our private IPS Institute Facebook Group where you can interact with other students and faculty
• Monthly webinars for professional and personal development with our CEO Victoria Jennings

Free Deferral:

You can pause your studies, then pick them back up when you’re ready*.

Free Extension
If you require additional study time, we can help*.

*Terms and conditions apply


This course is competency-based so you can progress at your own pace. Depending on your level of experience and eligibility for Recognition of Prior Learning and Credit Transfer it may take you from 6 – 36 months.