Online (Some tasks may require practical application and evidence)
From 3040$
1-12 months
$52000 - $70000
IPS Payment Plans (Monthly Plans, Upfront Costs, Quarterly Fees)
User Choice Program
Office Assitant
Receptionist
Accounts Clerk
IPS Institute’s BSB30120 Certificate III in Business online course is popular with those intent on providing the best in customer service roles. It provides you with the necessary skills to mediate complex customer interactions under supervision with some authority to delegate.
Throughout the course, you will develop your skills in receiving and responding to customer requests, handling customer complaints, working in a team environment, providing support to a team and capturing key customer data.
Set yourself apart from the competition with this nationally recognised qualification and build your career in customer service based on a solid set of professional skills that are highly valued by employers.
Total number of units = 13
(Units are selected to best suit specializations and accommodate deliverables. If tailored units are required please visit training.gov.au and contact us today).
6 core units, plus
7 elective units
Individuals undertaking this qualification as a self-paced learning may take 1-12 months.
Individuals undertaking this qualification as a traineeship may take 6-39 months.
RPL available (partial and full)
Literacy and Numeracy (LLN) level 3
BSBCRT311 Apply critical thinking skills in a team environment
BSBPEF201 Support personal wellbeing in the workplace
BSBSUS211 Participate in sustainable work practices
BSBTWK301 Use inclusive work practices
BSBWHS311 Assist with maintaining workplace safety
BSBXCM301 Engage in workplace communication
BSBSTR301 Contribute to continuous improvement
BSBOPS304 Deliver and monitor a service to customers
BSBTEC301 Design and produce business documents
BSBTEC302 Design and produce spreadsheets
BSBINS309 Maintain business records
BSBPEF301 Organise personal work priorities
BSBWRT311 Write simple documents
No licensing, legislative or certification requirements apply to this qualification at the time of publication.
IPS Payment Plans (Monthly Plans, Upfront Costs, Quarterly Fees)
User Choice Program
