Online
From $5,500
6-24 months
General Training
Typical full-time earnings (approximate range):
Administration Officer (Experienced): $60,000 – $75,000 per year
Executive Assistant / Office Manager: $75,000 – $95,000 per year
Team Leader / Operations Coordinator: $85,000 – $110,000+ per year
Graduates of this qualification commonly move into roles such as:
Senior Administration Officer
Executive Assistant
Office Manager (Small–Medium Business)
Team Leader
Operations Support Officer
Project Support Officer
Business Development Support Officer
This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have supervisory performance accountabilities.
Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills. They use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.
Licensing/Regulatory Information
No licensing, legislative or certification requirements apply to this qualification at the time of publication.
There are no entry requirements for this qualification.
Total number of units = 12
6 core units plus
6 elective units, of which:
2 elective units must be selected from Group A
for the remaining 4 elective units:
up to 4 units may be selected from Groups A – J
if not listed, up to 2 units may be selected from a Certificate III, Certificate IV or Diploma from this or any other currently endorsed Training Package qualification or accredited course.
Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.
This qualification can provide for specialisations. To achieve a specialisation, the following additional packaging rules must be adhered to:
For specialisation in Leadership, 4 elective units must be selected from Group B
For specialisation in Business Administration, 4 elective units must be selected from Group C
For specialisation in Business Operations, 4 elective units must be selected from Group D
For specialisation in Records and Information Management, 4 elective units must be selected from Group I
The achievement of a specialisation will be identified on a testamur as follows:
BSB40120 Certificate IV in Business (Leadership)
BSB40120 Certificate IV in Business (Administration)
BSB40120 Certificate IV in Business (Operations)
BSB40120 Certificate IV in Business (Records and Information Management)
BSBCRT411 Apply critical thinking to work practices
BSBTEC404 Use digital technologies to collaborate in a work environment
BSBTWK401 Build and maintain business relationships
BSBWHS411 Implement and monitor WHS policies, procedures and programs
BSBWRT411 Write complex documents
BSBXCM401 Apply communication strategies in the workplace
To be awarded the Certificate IV in Business (General) the following packaging rules apply:
Total number of units = 12
6 core units plus
6 elective units, of which:
BSBCRT411 Apply critical thinking to work practices
BSBTEC404 Use digital technologies to collaborate in a work environment
BSBTWK401 Build and maintain business relationships
BSBWHS411 Implement and monitor WHS policies, procedures and programs
BSBWRT411 Write complex documents
BSBXCM401 Apply communication strategies in the workplace
Group A –
BSBPEF502 Develop and use emotional intelligence
BSBPEF402 Develop personal work priorities
BSBPEF403 Lead personal development
BSBPEF401 Manage personal health and wellbeing
BSBESB301 Investigate business opportunities
BSBPEF301 Organise personal work priorities
The units listed above reflect current industry standards and IPS Institute best practice. This carefully selected unit combination is designed to deliver consistent, relevant training and a uniform qualification outcome that meets employer and regulatory expectations. Explore the units below to understand how this structure supports high-quality, job-ready results.
If you would like to discuss elective options in more detail, please speak with one of our training experts today.
To be awarded the Certificate IV in Business (Leadership) the following packaging rules apply:
Total number of units = 12
6 core units plus
6 elective units, of which:
BSBCRT411 Apply critical thinking to work practices
BSBTEC404 Use digital technologies to collaborate in a work environment
BSBTWK401 Build and maintain business relationships
BSBWHS411 Implement and monitor WHS policies, procedures and programs
BSBWRT411 Write complex documents
BSBXCM401 Apply communication strategies in the workplace
Group A –
BSBPEF502 Develop and use emotional intelligence
BSBPEF402 Develop personal work priorities
Group B –
BSBSTR401 Promote innovation in team environments
BSBXTW401 Lead and facilitate a team
BSBPEF501 Manage personal and professional development
BSBLDR411 Demonstrate leadership in the workplace
The units listed above reflect current industry standards and IPS Institute best practice. This carefully selected unit combination is designed to deliver consistent, relevant training and a uniform qualification outcome that meets employer and regulatory expectations. Explore the units below to understand how this structure supports high-quality, job-ready results.
If you would like to discuss elective options in more detail, please speak with one of our training experts today.
To be awarded the Certificate IV in Business (Business Administration) the following packaging rules apply:
Total number of units = 12
6 core units plus
6 elective units, of which:
BSBCRT411 Apply critical thinking to work practices
BSBTEC404 Use digital technologies to collaborate in a work environment
BSBTWK401 Build and maintain business relationships
BSBWHS411 Implement and monitor WHS policies, procedures and programs
BSBWRT411 Write complex documents
BSBXCM401 Apply communication strategies in the workplace
The units listed above reflect current industry standards and IPS Institute best practice. This carefully selected unit combination is designed to deliver consistent, relevant training and a uniform qualification outcome that meets employer and regulatory expectations. Explore the units below to understand how this structure supports high-quality, job-ready results.
If you would like to discuss elective options in more detail, please speak with one of our training experts today.
To be awarded the Certificate IV in Business (Business Operations) the following packaging rules apply:
Total number of units = 12
6 core units plus
6 elective units, of which:
BSBCRT411 Apply critical thinking to work practices
BSBTEC404 Use digital technologies to collaborate in a work environment
BSBTWK401 Build and maintain business relationships
BSBWHS411 Implement and monitor WHS policies, procedures and programs
BSBWRT411 Write complex documents
BSBXCM401 Apply communication strategies in the workplace
Group A –
BSBPEF502 Develop and use emotional intelligence
BSBPEF402 Develop personal work priorities
Group D –
BSBESB401 Research and develop business plans
BSBMKG434 Promote products and services
BSBOPS404 Implement customer service strategies
BSBSTR402 Implement continuous improvement
The units listed above reflect current industry standards and IPS Institute best practice. This carefully selected unit combination is designed to deliver consistent, relevant training and a uniform qualification outcome that meets employer and regulatory expectations. Explore the units below to understand how this structure supports high-quality, job-ready results.
If you would like to discuss elective options in more detail, please speak with one of our training experts today.
To be awarded the Certificate IV in Business (Records and Information Management) the following packaging rules apply:
Total number of units = 12
6 core units plus
6 elective units, of which:
BSBCRT411 Apply critical thinking to work practices
BSBTEC404 Use digital technologies to collaborate in a work environment
BSBTWK401 Build and maintain business relationships
BSBWHS411 Implement and monitor WHS policies, procedures and programs
BSBWRT411 Write complex documents
BSBXCM401 Apply communication strategies in the workplace
Group A –
BSBPEF502 Develop and use emotional intelligence
BSBPEF402 Develop personal work priorities
Group I –
BSBINS402 Coordinate workplace information systems
BSBINS408 Provide information from and about records
BSBINS409 Maintain and monitor digital information and records
BSBINS410 Implement records systems for small business
The units listed above reflect current industry standards and IPS Institute best practice. This carefully selected unit combination is designed to deliver consistent, relevant training and a uniform qualification outcome that meets employer and regulatory expectations. Explore the units below to understand how this structure supports high-quality, job-ready results.
If you would like to discuss elective options in more detail, please speak with one of our training experts today.
Apprenticeship and traineeship details
Please refer to the Declaration Policy for the requirements relating to apprenticeships and traineeships.
Please refer to the Norfolk Island Policy for apprenticeships and traineeships on Norfolk Island.
Type:
Traineeship
Job summary:
This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have supervisory performance accountabilities.
Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills. They use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.
Australian Standard Classification of Occupations:
OFFICE MANAGERS
Sub-industry:
OFFICE MANAGER
Available Contract Modes:
The lodgment of a second training contract where one of the training contracts is full-time will be reviewed by the Department to determine if each of the parties to each training contract can meet their obligations. There must be a clear separation between the training and employment requirements for each training contract and must not be replicated through the one occupation only.
Minimum of 15 hours per week over each 4 week period throughout duration of apprenticeship/traineeship.
7.5 hours per week of paid employment. This may be averaged over a 3 month period.
Over the period of a year, the employer must provide at a minimum the equivalent of 375 hours (50 days) of paid employment.
For a school-based trainee to be eligible to complete in this traineeship they must have met the minimum paid employment requirement as outlined below:
– 24 month full time nominal completion duration – 100 days minimum (750 hours)
Note: Each school-based traineeship has minimum paid employment requirements that are unique to the traineeship. Please refer to each traineeship in QTIS for further information.
Apprentices/trainees with a disability are entitled to work less than 15 hours per week when averaged over a 4 week cycle. They must be a holder of a disability pension and Pension concession card to be approved.
Other requirements for school-based:
School-based requirements
Students not enrolled in years 10, 11 or 12 may be eligible to enter a SAT provided there are exceptional circumstances warranting consideration and all other entry requirements are met, including being of an age where it is legal to undertake paid employment.
Before a student not in years 10, 11 or 12 commences a SAT, a business case supporting the arrangements must be provided to and approved by the Department of Trade, Employment and Training (DTET).
Delivery of training to school-based trainees
Limits have been imposed on the amount of institutional training which may be delivered to school-based apprentices, based on the nominal term of a full time training contract. This restriction does not apply to school-based traineeships.
Traineeship Probation/Duration Details:
All apprenticeships have a nominal term – this is the timeframe that is on the Traineeship training contract.
| Mode | Start Date | End Date | Probation Period (days) | Nominal Term (months) |
| Full-time | 03/05/2021 | 60 | 24 |
Minimum education standard:
Nil
Minimum entry age:
The Child Employment Act states that the minimum age for apprentices and trainees is 13 years of age, unless otherwise stated.
Entry Requirements:
Students not enrolled in years 10, 11 or 12 may be eligible to enter a SAT.
As a general rule, only Australian citizens and New Zealand citizens who have entered Australia on a valid passport have unrestricted rights to employment in Australia.
Visa holders may engage in apprenticeships or traineeships provided their work rights allows this, based on information and advice provided by the Australian Government.
Supervision requirements
Please refer to the Declaration policy, table 15 for the requirements on supervision.
Modified supervision arrangements available: NO
Employers are required to provide, or arrange to provide the facilities, range of work, supervision and training as detailed in the training plan.
Qualified person for traineeships
1. A person who has satisfactorily completed a traineeship in the trainee’s calling, and is the holder of a completion certificate issued under an Act, or
2. A person who holds a certificate of recognition issued under an Act, certifying the person has the necessary skills and knowledge in the calling, or
3. A tradesperson in the trainee’s calling, as defined under a specific industrial instrument, or
4. A person who holds a relevant qualification in the traineeship calling, or
5. A person individually, or persons collectively, who has/have documented competence (achieved through an RPL or training pathway) or demonstrated competence in all the competencies the employer is required to provide training for under the trainee’s training plan (note – cannot be a person or persons currently undertaking the same traineeship), or
6. A person undertaking a traineeship, at a higher level than the trainee’s, whose traineeship incorporates supervisory or coordinating skills and who has documented competence (achieved through an RPL or training pathway) in at least one of the competencies the employer is required to provide to the trainee under the training plan and who is supervised by a person who qualifies under (1), and/or (4) and/or (5).
And, where a worker is required to have a licence to practice the calling/occupation, the qualified person holds a current workers licence.
Adequate supervision of apprentices and trainees cannot solely be provided from an offsite location by electronic means. Electronic means include, but are not limited to, telephones, radios and webcams.
The level of supervision will normally range between direct, general and broad as per the below guidelines:
– Direct – Close monitoring of work ensuring understanding and identifying potential risks and/or hazards
– General – Occasional monitoring to ensure progress is occurring
– Broad – Quality checking of completed tasks.
Licensing requirements – NIL
Status:
Current
Qld declaration date:
12/04/2021
Implementation date:
03/05/2021
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